SHIPPING & RETURN POLICY All orders are shipped through Canada Post, whether within Canada or Internationally, from our office in Harris, SK., S0L1K0 Shipping Rates are currently based on the dollar value of the order. Sometimes, if the shipping cost is to low, we may contact you to request extra funds. However, if the shipping cost is calculated too high, as soon as we confirm the actual cost of the shipment with Canada Post, we issue you a Refund for any Over Charge. ALL RETURNS MUST BE AUTHORISED: You must write to: orders@stitch.ca , outlining the reason you wish to Return a product. We may respond with questions, or other resolutions. If a Return is authorised, you will receive an eMail with a "Return Authorisation Number"